Frequently Asked Questions

What is the ticket price?

Tickets costs either £12 per person (entry including VAT) or £18 per person (entry with tea break, including VAT). Entry with tea break includes one cup of tea or speciality coffee and one serving of cake for each group member. Please choose only one ticket type for your whole group.

Why isn't it free to visit?

As a small charity, we need to cover the cost of operating our visitor centre and raise vital funds to support veterans into employment. By buying tickets, you'll help change the lives of ex-Forces job seekers across England and Wales.

How can I get to The Poppy Factory?

The Poppy Factory is a 15 minute walk from Richmond train station. You can also catch the 65 bus from Richmond station to Compass Hill stop which is outside our visitor centre.

Our entrance is a sharp turn on Petersham Road, next to a colourful poppy pedestrian crossing and just a few hundred yards from Richmond Bridge.

Pay and display coach and car parking is available at The Old Deer Park, Richmond TW9 2RA, around 15 minutes’ walk away and accessible from the A316. There are also NCP car parks in Richmond town centre, around 10 minutes’ walk from the factory.

Can I park on site?

We are unable to offer parking for individual cars or coaches but caoch passengers can be set down at the entrance to our car park on arrival, and collected there on departure.

Can I buy merchandise?

We have a shop in the visitor centre offering a small selection of special Poppy Factory souvenirs. Our shop opens for group visits and we take payment by card only.

Is The Poppy Factory Covid-safe?

It is important that visits to The Poppy Factory are safe for everyone. We continue to monitor and adapt our arrangements, in line with Government guidelines.

Before your visit, please let your group members know that they should not attend if they think they have COVID-19 symptoms or are self-isolating.

During your visit, your group will have exclusive access to our visitor centre. Hand sanitising stations are available and our toilets and facilities are cleaned regularly.

As a charity that actively employs veterans with health conditions, we kindly ask that your group stays socially distanced from our staff and volunteers. We do not currently ask all guests to wear masks, however you are welcome to wear them.

Why can I only book for a minimum of 25 people?

For the first six months, our visitor centre is open only to groups. This helps us to offer visitors the best experience while ensuring their safety. We plan to offer some open bookings for individuals and smaller groups in 2022.

Will your café be open during my visit?

Refreshments are available and must be booked and paid for in advance. Entry with tea break includes one cup of tea or speciality coffee and one serving of cake for each group member. This ticket type can be purchased at £18 per person at the point of booking.

For groups booking the 12:30pm slot who would like to have lunch, we have partnered with The Vineyard Community Centre, a local crisis and social inclusion charity that runs a community café near The Poppy Factory. Group lunches can be booked directly with The Vineyard up to three weeks in advance using this booking form.

Is The Poppy Factory accessible?

Yes. We have fully accessible toilets, low level displays and ramps to allow ease of movement around the centre.

I'm booking a school visit, how many adults are required per child?

We advise children's groups should have an accompanying adult ratio of 1:6 and that youngest age we can cater to is 5yrs (Key stage 1). 

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