Navigator service

Make a referral

The Navigator service is for veterans who want to find meaningful employment in the future but face barriers that make returning to work difficult.

Navigator helps veterans to improve health, wellbeing, confidence and motivation by connecting with specialist services, taking part in activities and building a support network.

It is currently available in: London, Cheshire, Merseyside, Birmingham, Coventry, Solihull, Sandwell, Dudley, Wolverhampton, Walsall. South Wales: Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. Swansea, Neath and Port Talbot. Solent: Portsmouth, Fareham, Gosport, Southampton and Havant.

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Building confidence and motivation
by connecting with others

Navigator offers up to six months of person-centred support for veterans who are experiencing isolation, loneliness and poor mental or physical health.

By taking part in meaningful activity such as hobbies, volunteering or training, and connecting with others, veterans can improve their health and wellbeing and become more confident about finding work in the future.

Positive outcomes could include:

Greater confidence and direction through hobbies, volunteering or education
A stronger local support network, including connections with professionals, charities and community groups
Greater independence, knowing where to go for support if issues develop
Progressing to our Veterans Employment Service to begin the journey to finding meaningful and sustainable work

Eligibility criteria

The Poppy Factory Navigator Service is for veterans* who are referred by a professional with an agreed goal, and who meet the following criteria:

Are not in employment but wish to find employment in the future
Would benefit from meaningful activities to improve their overall health and wellbeing and build confidence and motivation
Are engaged with health services or professionals, or have a health condition that limits their daily activity
Live in… [insert defined catchment area]

*Veterans will have served for at least one day in the Armed Forces (Regular or Reserve), or have seen duty within the Merchant Mariners on legally defined military operations.

Who can make a referral?

Any professional who is involved in supporting the Armed Forces community can make a referral, including those working within the NHS and in mental health organisations.

If you are a professional who would like to refer a veteran to the Navigator service, you can visit poppyfactory.org/navigatorreferral or contact our team: