Visit us

Free tours of our Richmond Poppy Factory

We warmly welcome visitors on prearranged, 2-hour tours of the factory in Richmond, Surrey. These tours can be for individuals (where we would add you to another group or we may combine small groups together) or for parties of up to maximum of 35 people.

You don’t have to be Chelsea Pensioner to visit us! Enjoy a fascinating presentation and introductory film about the factory and its history and then visit an area of the production floor itself’, giving the opportunity to see where remembrance poppies and wreaths are made. A selection of souvenirs, including Poppy Factory china is available to purchase from our shop at the end of the tour (cash only at present).

Guided tours can be arranged from Monday to Thursday, starting at 10.30am or 14:00pm. The tour takes about 2 hours including tea and coffee. If you require something a bit more substantial, we can provide a lunch in our staff canteen for afternoon tours served at 1.15pm. Tours with lunch booked will not start until 2pm.

We have plenty of availability for morning tours in 2017. Our afternoon tours remain very popular, however, so please bear this in mind when booking.

Download a booking leaflet

We welcome groups of all ages including school groups, scout and guide groups (above age 6 years). Presentations are adapted to suit younger groups. The Poppy Factory is fully accessible to wheelchair users and people with mobility problems. Please DO NOT arrive more than 15 minutes before your tour/lunch is booked – Unfortunately we cannot accommodate groups before this time.



Visit to The Poppy Factory are free though donations are always welcome and very much appreciated. There are donation boxes in the Showroom. Cheques (made payable to The Poppy Factory) are also very welcome. Alternatively you can make a donation from our website:

Getting to us

Visitor group entrance and parking

The Factory entrance is on the Petersham Road opposite the Hobart Hall Hotel just a few hundred yards from Richmond Bridge. Passengers can be set down here. Coach and car parking is available at the Old Deer Park, Richmond about 15 minutes walk from the Factory. Unfortunately,we have no parking available; however coaches are able to drop off passengers at the entrance of the car park. Coach parking is available at the Old Deer Park NCP, which can be accessed from the A316 (this is a Pay and Display car park). For more information about group visits, call 020 8940 3305 or email:

Public transport

The factory is 15 minutes walk from Richmond Station, or 5 minutes by no. 65 bus from outside the station (alight at the Compass Hill Stop). The station is on the District Line or via main line from Waterloo Station. The no. 65 bus also runs from Kingston bus terminal to the Petersham Road, just by the Factory entrance.