As a member of the Fundraising Standards Board (FRSB), The Poppy Factory has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for getting wounded, injured and sick ex-Servicemen and women back to work.

Should you have any concerns about the way we fundraise, we have a robust complaints process.  We encourage you to get in touch with your feedback.  And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulatory, the FRSB.

To make a complaint, please call 0208 940 3305 or email us at admin@poppyfactory.org. 

Please click here to download our complaints procedure.